Overview
Section 1: The Principles of customer service in an Organisation
Learn about the policies and procedures for customer service and the dangers of poor customer service.
Section 2: How customer needs and expectations are identified
Discover how to identify what resources are needed when completing planned activities as well as how best to assess and support team performance in achieving objectives.
Section 3: How to balance customer expectations against the organisation’s offer
Learn the limitations of customer service and how to meet customer expectations outside of the organisation’s offer.
Section 4: How complaints are handled
Understand what leads a customer to complain, how to find resolutions to complaints, the impact of complaints and why complaints are monitored.
Section 5: Legislation Relating to customer service
Discover the customer-related legislation involved in customer service, individual health and safety responsibilities and gaining approval to make changes to procedures and practices.
Benefits
- Automatic enrolment with an immediate start
- Fully online course
- Study from anywhere, at any time
- Perfect for an introduction or refresher in a subject
- A great addition to a CV
- Receive a digital e-certificate upon completion
- Nationally recognised
- Official CPD-certified course
- Access to an award-winning e-learning platform
- No hidden costs
FREE
CPD
CPD (Continued Professional Development)
Distance Learning is suitable for those who wish to study at their own pace, at a pace that suits them. These courses are designed to be part of you Continuous Professional Development (CPD).
Age 19+
EU/UK resident for the last three years
Start Date: To Be Advised
Time: At a time to suit you
Day: Work at a day to suit you - Distance Learning only
Duration: 4 Weeks
Online
Accredited Distance Learning courses.
