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Customer Service Apprenticeship Level 2 Vizsec (UK) Ltd

Overview

This will be a varied and interesting role, everyday will be different. You will provide admin support to a busy team and first-class customer service to a wide range of customers and organisations. You will also be working towards achieving the Customer Service Level 2 Apprenticeship.

Apprenticeship Summary

Duties will include:

• Sending and answering emails
• Helping with customer campaigns
• Filing
• Maintaining Client Database
• Answering incoming calls
• Taking messages
• Directing calls
• Maintaining call records
• Scheduling work loads
• Industry Compliance Records
• Preparation of correspondence

Wage/Working Week

Working week
Shifts to be confirmed.

Total hours per week: 30.00

Expected duration 15 months

Possible start date 05 Oct 2020

Apprenticeship Level

Apprenticeship Standard Customer Service Practitioner
Level 2 (GCSE)

About the Employer

Vizsec are proud to be recognised as a leading security company in Stockton, Middlesbrough & Tees Valley area. By remaining at the forefront of security technology, Vizsec trading as Visual Security Systems have been proud pioneers of a number of new security technologies.

At Vizsec our priority is finding the right security technology for you & your premises.
Since being established in 1989 by Ashwin Lal, we’ve been proud to have been recognised as a leading security company in Stockton, Middlesbrough & Tees Valley area. By remaining at the forefront of security technology, VIZSEC trading as Visual Security Systems have been proud pioneers of a number of new security technologies.

Security, CCTV and Design Solutions.

As well as offering security installation and design solutions, we also provide on-going maintenance contracts, so you can feel confident knowing you’re always complying with legislation. From large chemical plants and power stations to smaller shops and office blocks, no job is too big or too small.

Our Service Promise.

We believe in providing an honest, professional and personal service to all our customers, no matter what size of project, which is why we always carry out a survey of the premises before recommending the appropriate security solutions. By providing a complete no obligation written quotation for suitable security options, you can feel confident that you’re getting exactly what is required, with no hidden fees.

Training

Training provider

STOCKTON-ON-TEES BOROUGH COUNCIL

Applications for this apprenticeship are being processed by Stockton Borough Council.
Contact Mike Elliott 07384243888 michael.elliott@stockton.gov.uk

You will have a ‘workplace mentor’ who will provide you with training in your everyday job along with information advice and guidance. You will also have an Assessor who will visit you in the workplace to observe you working and discuss the way you are working.

You will also spend 20% of your time in ‘off the job training’, where you will attend lessons at Stockton Council Learning & Skills in Billingham.

You will work towards a Customer Service apprenticeship which also includes Functional Skills qualifications in English and maths at Level 1 (you may be exempt from Functional Skills Level 1 depending on your previous qualifications).

Requirements and Prospects

Requirements and prospects
Desired skills

• Able to work to deadlines
• Work as part of a team
• Have Organisational skills
• Be IT Literate

Personal qualities

• Be a good communicator
• Punctual
• Confident & Friendly
• Well presented
• Be Flexible and adaptable
Desired qualifications

GCSE Grade C/4 or above or equivalent in English Language and maths would be an advantage, if not you must be willing to work towards achieving Functional Skills in English and maths
Future prospects

Excellent future prospects for the right candidate including potential for further study and career advancement.

Things to consider.

Are you flexible in terms of working hours?

Are you able to get to the work location:

VIZSEC HOUSE,
Robson Avenue,
Teesside Industrial Estate,
Stockton on Tees,
Cleveland,
TS17 9LS

And the training location:

Stockton Council Learning & Skills Service,
Billingham Community Centre,
The Causeway,
Billingham,
TS23 2DA

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