Customer Service Apprenticeship Level 2 Leada Parts Ltd


This will be a very busy role serving on the counter of a busy car parts and accessories supplier. You will need to provide excellent customer service to trade and public customers, take payments, update stock records, help in stores and with bringing in deliveries.

Apprenticeship Summary

You will have a varied workload, most importantly it will include providing excellent customer service to a range of customers and suppliers, over the phone, digitally, and in person.

It will also include:
• Greeting customers
• Taking payments
• Fulfilling orders
• Stocktaking
• Working on shop displays
• Helping with promotional campaigns
• Helping with incoming/outgoing deliveries
• Keeping the workplace clean, tidy, safe and secure
• Advising customers on different products
• Helping to resolve any customer complaints

Wage/Working Week

Working week
Shifts to be confirmed. These will be over various days/shifts.
You will also spend 20% of your time in off the job training, mostly spent in our Billingham training centre.

You will be paid for time in training.

Total hours per week: 30.00

Weekly wage

Apprenticeship Level

Apprenticeship standard Customer Service Practitioner Level 2 (GCSE)

About the Employer

This is a very busy car parts and accessories supplier based in Darlington, selling a very wide range of items to trade and public.


160 North Road


Training provider
Applications for this apprenticeship are being processed by Stockton Borough Council.

Contact Mike Elliott 07384243888

You will have a ‘workplace mentor’ who will provide you with training in your everyday job along with information advice and guidance.

You will also have an Assessor who will visit you in the workplace to observe you working and discuss the way you are working

You will also spend 20% of your time in ‘off the job training’, where you will attend lessons at Stockton Council Learning & Skills in Billingham

You will work towards a Customer Service apprenticeship which also includes Functional Skills qualifications in English and maths at Level 1 (you may be exempt from Functional Skills Level 1 depending on your previous qualifications)

Requirements and Prospects

Desired skills

• Very well organised
• Good maths and IT skills
• Able to carry heavy items and be on your feet for long periods
• Able to give great customer service
• Able to work to deadlines
• Great communication skills, in person, over the phone, and by email.

Personal qualities

• Polite and friendly
• Calm and confident
• Reliable
• Honest and trustworthy
• Keen interest in cars/parts
• Good team worker, willing to get stuck in and help out

Desired qualifications

• GCSE Grade C/4 or above or equivalent in English Language and maths would be an advantage, if not you must be willing to work towards achieving Functional Skills in English and maths

Future prospects

• Excellent chance to stay on and progress within the company and gain further qualifications and skills

Things to consider ;

Are you able to get to the workplace location:

160 North Road,

and the training location:

Stockton Council Learning & Skills Service,
Billingham Community Centre,
The Causeway,
TS23 2DA

Are you capable of physical work including being on your feet for long periods and also some potentially heavy lifting.

Do you have an interest in cars and parts?

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