Customer Service Apprenticeship Level 2 Park House Medical Centre


This role will involve providing a warm welcome to all patients and communicating with them in an appropriate manner. You will also be communicating over the telephone and by email. You will also support colleague with admin tasks.

Apprenticeship Summary

This will be a busy and varied role with lots of different duties, including:

  • Reception work – meeting and greeting patients
  • Telephone work -  answering and making calls
  • Computer work – checking records, booking appointments, coding work etc.
  • Maintaining records
  • Making and checking medical orders
  • All admin duties, printing, photocopying, filing etc.
  • Booking appointments with patients
  • Giving good customer service to all service users  

Wage/Working Week

  • Weekly wage


  • Working week

Shifts to be confirmed

Total hours per week: 30.00

  • Expected duration

15 months

Apprenticeship Level

Customer service practitioner
Level 2 (GCSE)

About the Employer

Marsh House Medical Practice is committed to providing a high quality healthcare service for all patients registered here.

Good health involves us working together.

We will treat you as an individual and respect your privacy and personal beliefs.

We are committed to providing easy access to the services required by you whatever your medical condition.


Dr Murray, Dr Naseem Khan, Dr Pawanjit Singh, Dr Judith Donkin and Dr S. Peddinti


Abbey Health Centre

Finchale Avenue


TS23 2DG


Training provider


Applications for this apprenticeship are being processed by Stockton Borough Council


Michael Elliott 07384243888

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • You will have a work place mentor who will support you and provide you with training in the workplace. You will also have an Assessor who will visit you in the work place and work with you on your off the job training sessions. 20% of your time will be spent in off the job training
  • You will work towards a Customer Service qualification and also Functional Skills in English and maths, although you may be exempt from the Functional Skills aspects depending on your previous qualifications
  • The apprenticeship will give you the chance to learn and gain a nationally recognised qualification whilst being employed

Sample topics which will be covered include:

  • Knowing your customers
  • Understand the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibilities
  • Communication

Requirements and Prospects

Desired skills

  • Good computer skills
  • Attention for detail
  • Good telephone manner
  • Good communication skills

Personal qualities

  • Well organised
  • Friendly and outgoing
  • Good communication skills
  • Pleasant attitude
  • Willing to work and learn
  • Confident
  • Presentable
  • Mature
  • Caring

Desired qualifications

  • GCSE grade C/4 (or equivalent) or above for English, maths and ICT would be an advantage

Future prospects

  • Good opportunity to progress and take on further training

Things to consider

  • This role may be subject to an enhanced DBS check

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