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Customer Service Apprenticeship Level 2 Harry Hill

Overview

You will be providing excellent customer service to customers, serving on the counter and using the till. You will also be working towards achieving your Level 2 Customer Service apprenticeship qualifications and will spend 20% of your time in off the job training.

Apprenticeship Summary

This will be a varied role as every day will be different but it will include duties such as:

  • Providing excellent customer service
  • Serving on the till and taking payments
  • Ordering stock
  • Stock control
  • Process orders
  • Admin tasks
  • Talking to customers and suppliers face to face, over the phone, and via email
  • Keeping the pharmacy clean, tidy, and secure
  • Displaying products
  • Helping with promotions and campaigns
  • Some social media work may be included

Wage/Working Week

  • Weekly wage

£129.00

  • Working week

Shifts will vary and include Saturday working. You will spend 20% of your time in off the job training. You will also be paid for time spent in training. You will work a minimum of 30 hours per week.

Total hours per week: 30.00

  • Expected duration

15 months

  • Possible start date

28 Jun 2021

Apprenticeship Level

Intermediate
Level 2 (GCSE)

About the Employer

Friendly busy Pharmacy in Billingham

  • Our Services.

    Pharmacy Service:

    • Appliance dispensing
    • Appliance use review service
    • Appointment booking available for consultations
    • Appointment booking for consultations not required
    • Inhaler recycling
    • Medicines use review (MUR) service
    • Multi-lingual staff
    • New medicine service
    • Prescription collection from local General Practices
    • Prescription delivery service
    • Private consultation room
    • Public Health
    • Seasonal flu vaccination service (at risk groups)
    • Stoma appliance customisation service

    Pharmacy Service (NHS):

    • Gluten-free food service
    • Head lice management
    • Healthy start vitamins
    • Inhaler technique service
    • Medication review service
    • Post-discharge support
    • Stop smoking service
    • Stop smoking voucher service
    • Supervised consumption of medicines
    • Vaccination service

    Pharmacy Service (Non-NHS):

    • Blood pressure monitoring
    • Emergency contraception
    • Inhaler technique service
    • Seasonal flu vaccination service (not at risk groups)
    • Stop smoking service

     

    Harry Hill

    https://www.nhs.uk/Services/pharmacies/Overview/DefaultView.aspx?id=14178

    Address

    8 Kenilworth Road 

    Billingham 

    TS23 2HZ

     

Training

Training provider

STOCKTON-ON-TEES BOROUGH COUNCIL

Applications for this apprenticeship are being processed by Stockton Borough Council

Mike Elliott 07384 243888 michael.elliott@stockton.gov.uk

You will have a ‘workplace mentor’ who will provide you with training in your everyday job along with information advice and guidance. You will also have an Assessor who will visit you in the workplace to observe you working and discuss the way you are working.

You will also spend 20% of your time in ‘off the job training’, where you will attend lessons at Stockton Council Learning and Skills in Billingham.

You will work towards:

  • Customer Service apprenticeship Level 2
  • Functional Skills qualifications in English and maths at Level 1 (you may be exempt from Functional Skills Level 1 depending on your previous qualifications)

Apprenticeship standard

Customer service practitioner
Level 2 (GCSE)

Requirements and Prospects

 

Desired skills

  • Excellent communication skills
  • Good English and maths skills
  • Good IT skills
  • Good attention to detail

Personal qualities

  • Honest and trustworthy
  • Polite and friendly
  • Calm
  • Well organised
  • Presentable
  • Discreet
  • Reliable

Desired qualifications

Must hold GCSE grade C/4 or above or equivalent in English Language and maths.

Future prospects

Great opportunity to get on the ladder and then work their way through and have a long and successful career. Once the successful candidate achieves the Customer Service Apprenticeship they may then be put forward for other industry qualifications such as processing qualifications.

Things to consider

Can you get to the workplace (Billingham TS23 2HZ) and the Training Centre (Billingham TS23 2DA)?

This post may be subject to a DBS check.

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