Alfie McArthur - Customer Service Apprentice L2

Alfie started at SBC in Finance Department (Xentrall Finance) as a Customer Service Apprentice. During his time there he was provided with the opportunity to network with some of the other finance sections within the Council. This helped him to enhance his skills and development and to see how other finance teams work and the aspects of their role.

Alfie has been committed to his apprenticeship and his employer was very supportive in ensuring his training and development met both his and the organisations needs.  During lockdown he was provided with the resources to enable him to work from home and he kept in touch with his team for meetings and for communicating information. Whilst this was a new concept for most of us, as an apprentice he demonstrated great resilience and motivation to embrace this and stayed committed and focused on both his work and his qualification enabling him to meet timely success.

Alfie came from a teaching background with his previous role being a primary school teacher. Alfie wanted to ensure that this change in his career path was beneficial to his development and life choices and he was given the flexibility to attend fortnightly training sessions with his tutor. The apprenticeship has allowed him to meet new people in similar positions from other departments to enhance his career opportunities. After his achievement date he will progress into further employment.